Out of Hours Care

Step 1: Get friendly vet advice in minutes with VidiVet

VidiVet connects you directly to a real vet — anytime, day or night.

Simply open the VidiVet app, ask your question (you can even send a photo or video), and you’ll get a personalised video reply from a qualified vet in no time.

VidiVet can help you decide:

Whether your pet needs to see a vet in person
How urgently they should be seen
What you can safely do at home in the meantime
What to expect if you do need to visit a vet

Because we see how valuable this is for our clients, we’re covering the cost — so it’s completely free for Ainsdale Vets registered clients.

How to get started:

Download the VidiVet app.
Ask us for your unique access code.
You’re all set — expert advice is now just a message away.

Need a hand getting started? Pop into the practice during opening hours and our lovely reception team will happily help you set it up on your phone — quick and easy!

Google Play App Store Sign Up To VidiVet

Step 2: Need urgent in-person care? Ribble Vets are here for you

If VidiVet advises that your pet should be seen straight away, our trusted out-of-hours partner Ribble Vets will take great care of them. Their experienced emergency team are there through the night, weekends and bank holidays to make sure your pet gets the help they need.

When you visit Ribble Vets:

You’ll see a dedicated emergency vet and nurse team.
They’ll share all notes and updates with us the next working day, so we can continue your pet’s care seamlessly.

Address

Ribble Vets Emergency Hospital
Ashton House Veterinary Hospital
Pope Lane, Penwortham,
Preston PR1 9BY

Phone

01772 639 800

Visit Ribble Vets

Step 3: Rest easy — we’ve got you covered

Between us, VidiVet and Ribble Vets, your pet has round-the-clock care from people you can trust.

We hope you never have to use these services, but if you do, you can feel confident knowing that help, advice and expert care are always there and that we’ll pick up right where they leave off.

Get in touch

Providing round-the-clock care through trusted partners

Step 1: Get friendly vet advice in minutes with VidiVet

VidiVet connects you directly to a real vet — anytime, day or night.

Step 2: Need urgent in-person care? Ribble Vets are here for you

Step 3: Rest easy — we’ve got you covered

Between us, VidiVet and Ribble Vets, your pet has round-the-clock care from people you can trust.

Step 1: Get friendly vet advice in minutes with VidiVet

VidiVet connects you directly to a real vet — anytime, day or night.

Step 2: Need urgent in-person care? Ribble Vets are here for you