Ainsdale Vets
Privacy Policy
Effective Date: 02/12/2025
1. Introduction
Ainsdale Vets (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you visit our website, register as a client, or use our services.
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2. Information We Collect
We may collect the following types of personal data:
- Contact details: Name, address, phone number, email.
- Pet details: Name, species, breed, medical history.
- Payment information: Billing address, transaction details.
- Website usage data: IP address, browser type, cookies (see section 8).
- Communication records: Emails, appointment notes.
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3. How We Use Your Information
We process your data for:
- Providing veterinary services and managing appointments.
- Maintaining accurate medical records for your pets.
- Processing payments and issuing invoices.
- Sending reminders (e.g., vaccinations, check-ups).
- Responding to inquiries and providing customer support.
- Marketing communications (only with your consent).
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4. Legal Basis for Processing
We process your personal data under:
- Contractual necessity: To deliver veterinary services.
- Legal obligations: Compliance with UK law and RCVS guidelines.
- Consent: For marketing and sharing pet photos on social media.
- Legitimate interests: Improving our services and website.
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5. Data Sharing
We do not sell your data. We may share it with:
- Referral specialists or laboratories for treatment purposes.
- Payment processors for billing.
- Regulatory bodies if legally required.
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6. Data Retention
We retain your data only as long as necessary:
- Client records: Minimum 7 years after last interaction.
- Financial records: As required by HMRC.
- Marketing consent: Until withdrawn.
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7. Your Rights
Under UK GDPR, you have the right to:
- Access your data.
- Request correction or deletion.
- Withdraw consent for marketing.
- Object to processing.
- Lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise your rights, contact us at:
Email: hello@ainsdalevets.co.uk
Phone: 01704 443 371
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8. Cookies
Our website uses cookies to improve functionality and analytics. You can manage your preferences via our cookie banner or browser settings. Essential cookies are required for site operation.
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9. Data Security
We implement technical and organizational measures to protect your data, including secure servers, encryption, and staff training.
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10. Contact Us
Ainsdale Vets
2 Shore Road,
Ainsdale,
PR8 2RB
hello@ainsdalevets.co.uk
01704 443 371
